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Forum: VirtualDJ Technical Support

Topic: Please help ASAP
i put some music from my other laptop on to a usb drive loaded it to virtual dj and there is a red cross on them and whenever i load it on a deck it is saying file not found. Also i paid for audio pro and it has literaly no songs on that im looking for i need help quickly please.
 

Posted yesterday @ 1:27 pm
Sorry to hear you're running into trouble. I'll try and help you out with both as best as I can.

Regarding the music on your USB drive showing a red cross and "file not found":
This usually happens when VirtualDJ can't find the files where it expects them. Can you please confirm that your USB drive is being recognized by your computer? If so, then can you try and open one of the files on the USB drive in some other media player to make sure the files can still be read properly? If these are both good, then if you right-click on one of these tracks in VirtualDJ and choose "tag editor," does the path listed at the bottom show that VirtualDJ is referencing the intended file correctly (i.e., pointing to your USB drive and the correct folder and file name)?

Regarding the "Audio Pro" issue:
I need a little more information to try and help on this one. Could you clarify if you are referring to a specific online music service like "iDJPool - Pro Audio," or perhaps something else? It would be really helpful to know exactly what you are doing leading up to when the issue happens, what you are expecting to happen, and what actually ends up happening? Once I know with a bit more certainty about what is happening, then I can better try to help you on this one.