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Forum: VirtualDJ Technical Support

Topic: Crashing in POI editor
Hello,

Virtual DJ is carshing on me in the POI editor. The screen goes black and I lose the sound, and I eventually have to hard restart my computer.

Is there any way to debug this? I can consistently reproduce the problem. I am using version 2025 b8528.
 
Posted Fri 04 Apr 25 @ 4:19 pm
Note: I am using a brand new XMG Evo 14.
 
Also happening in the Track Cleaner.
 
Details of the file you're trying to edit? File format? Audio or video? Size?

What were you doing? List the steps you took to reproduce the crash.

I was using the POI editor earlier and didn't experience problems.
 
File type probably isn't the issue, seems like it's popup editor windows, new machine I'd suggest graphic driver update, or maybe even down grade.
 
Yes, it seems related to the popup editor windows. So far I managed to trigger it in the following windows:
* POIs Editor
* Track Cleaner
* Automix Editor

I updated my graphics and audio drivers to the latest versions, but am still having crashes. I am now afraid to use these modes in live performances.

I was wondering if there are some logs we could inspect to understand what is happening?
 
When does it crash? Is it crashing as soon as the window opens, before you do anything else?

What GPU and drivers? There's been a problem recently with NVIDIA drivers.