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Forum: VirtualDJ Technical Support

Topic: Sudden freezing after years of flawless play
djdonnPRO InfinityMember since 2006
Was running VDJ, the build before latest 2025 b7482 last night. Ran karaoke and music videos for 3 hours with no issues until about 12:10am when computer suddenly froze. Music still played, VDJ was still on screen but computer was locked solid. no mouse or keyboard. Had to press power button to restart. Rebooted, restarted VDJ, same problem. Tried 2 more times with no luck.

Started it up this morning, same thing. Installed latest VDJ version, same thing.

Uninstalled and reinstalled graphics driver. No luck.

VDJ will run at idle, but as soon as I load a video or karaoke file and start playing, it freezes within several seconds. Music plays but screen is frozen. Seems to load and play music only files ok.
Machine is running win10. Latest updates. nVidia GTX780M video card. nVidia 425.19 driver. Latest it will take as it's an older machine. This machine has run flawlessly for the last several years with all versions of VDJ with no issues until last night.

Machine will run other video and karaoke files with software like VLC and Karma with no issues.

Any suggestions?
 

Posted 4 days ago @ 5:30 pm
You're running just the computer, with no controller?

You mention playing video - to what? How is that connected?
 

Posted 4 days ago @ 6:45 pm
djdonnPRO InfinityMember since 2006
groovindj wrote :
You're running just the computer, with no controller?

You mention playing video - to what? How is that connected?


Using a hercules inpulse 200 controller.

Video is connected through HDMI to a four-way splitter. It's been in that configuration for years.

 

Posted 4 days ago @ 10:24 pm
djdonn wrote :
Was running VDJ, the build before latest 2025 b7482 last night.


The latest build at the time of your post is b8472. b7482 coincides with VirtualDJ 2023 and is more than a year and a half old, so unless that build number is a typo, that wouldn't be the latest build.
Your machine is also running an older OS (Windows 10, understandable), as well as an older NVidia card and driver - all things that may benefit from a upgrade if possible.
It's hard to say what exactly could be the problem, but you could start by disabling non-vital, performance hungry things and see if the situation improves.

What build were you running before that was fine? Maybe if confirmed there is no problems with that, go back to that version for now?
 

Posted 4 days ago @ 11:34 pm