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Forum: VirtualDJ Technical Support

Topic: AlphaTheta XDJ-AZ not connecting
I am getting a "Failed to connect" error when trying to use the XDJ-AZ with Virtual DJ. Any help and guidance would be appreciated.

 

Posted Thu 31 Oct 24 @ 12:24 am
locoDogPRO InfinityModeratorMember since 2013
It is not yet supported hardware.
 

Posted Thu 31 Oct 24 @ 12:30 am
Ah, thank you for the info and saving me from additional hours or days of frustration. I'm coming from a XDJ-XZ and am not a DJ so I had no idea that the hardware would need to be supported.

Would you happen to know when the XDJ-AZ will be supported?
 

Posted Thu 31 Oct 24 @ 12:34 am
locoDogPRO InfinityModeratorMember since 2013
I can't say for certain, some cases hardware offers new software based functions that need to be beta tested for all users, that can delay things.
VDJ's hardware team are professional grade hardware testers and they have found HW bugs that manufacturers didn't find, that can delay things waiting for a FW patch.

Like I said I can't say for certain, so don't go planning any weddings or running nuclear submarines with this information but from public availability of the hardware to software support USUALLY takes 4-6 weeks.

If you keep an eye on this, it will let you know when support goes early access
https://www.virtualdj.com/products/virtualdj/changelog.html
 

Posted Thu 31 Oct 24 @ 12:57 am
I see, thank you for the information and appreciate your response.
 

Posted Thu 31 Oct 24 @ 2:22 am
The official answer is:
Yes, it's in our immediate plans to support Alpha Theta XDJ-AZ controller.
We can't and we won't provide an ETA. It will be supported when it's ready.
 

Posted Thu 31 Oct 24 @ 7:56 am
I did not see this device on the Virtual Dj website as supported and that is why I asked the question before I buy. Thanks to all of you for your quick responses and hopefully within a year or less this device will be supported.
 

Posted Sat 02 Nov 24 @ 4:06 am